FAQs about infinite cycles
What is an Infinite Cycle in Conversation Flows?
An infinite cycle occurs when a digital conversation flow repeats indefinitely without reaching a conclusion. This can happen due to erroneous settings in the flow conditions or the lack of clear stopping conditions. These loops not only consume unnecessary resources but can also create confusion and frustration for end users.
Is there a way to avoid Infinite Cycle errors in Conversation?
DANAconnect integrates a cycle detection system that analyzes each conversation flow before activation. This automated check searches for patterns that may indicate the presence of an infinite loop. If a potential cycle is detected, the system alerts the user with the message: "A cycle has been detected in the flow you want to activate. Please make sure the flow has stop conditions to avoid infinite cycles."
Why DANAconnect alerts when sending a conversation with Infinite Cycles?
There are many benefits of Infinite Loop Detection:
Prevention of Repetitive Sendings: Prevents the email from being sent repetitively when it is not the original intention.
Improvement of User Experience: Avoids confusion and frustration in customers.
Protects Domain Reputation: Prevents excessive email sending, which not only harms the relationship with recipients but also risks the domain's reputation, increasing the likelihood of being marked as spam.
Resource Optimization: Reduces unnecessary resource consumption and unnecessary transaction costs.
Compliance and Security: Ensures that conversation flows meet privacy, consumer protection, and security standards imposed by governmental regulatory bodies.
When does the infinite cycle alert message appear?
Before a conversation flow or an email campaign is activated and set in motion, when clicking the "Activate" button, the system performs a final check to identify possible infinite loops. If it finds a potential cycle, it issues an alert message for the user to review and adjust the flow as necessary.
What other terms are used to refer to an "Infinite Cycle" in the configuration of conversation flows?
It could be also referred as infinite loops.
Updated on: 12/21/2023
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