Adding filters - Invalid Attachment filter
With the Invalid Attachment filter it is possible to update a field of your database for those messages that were filtered because there was an error with its attachment file.
When sending attachments, DANAConnect allows you to add a filter to your communications to identify which of the attachment files were invalid.
To effectively use this filter you must follow these steps:
Enter the Conversation Manager
![](https://storage.crisp.chat/users/helpdesk/website/20c17c74d739e400/1_8knrzh.png)
Access a conversation or create a new one
![](https://storage.crisp.chat/users/helpdesk/website/20c17c74d739e400/2_12bmgbp.png)
Create a first node and second of your conversation
![](https://storage.crisp.chat/users/helpdesk/website/20c17c74d739e400/3_4rjgox.png)
After these node are created click on the filter funnel and then you can configure the Error filter in File Attachment
![](https://storage.crisp.chat/users/helpdesk/website/20c17c74d739e400/4_v2s20d.png)
5 . After you save the new filter the icon for the filter will change to a folder with a red alert icon. Then you can continue with the following steps of your communication that will happen only in the case there is an error with the attachment.
![](https://storage.crisp.chat/users/helpdesk/website/20c17c74d739e400/5_656wuq.png)
When sending attachments, DANAConnect allows you to add a filter to your communications to identify which of the attachment files were invalid.
To effectively use this filter you must follow these steps:
Enter the Conversation Manager
![](https://storage.crisp.chat/users/helpdesk/website/20c17c74d739e400/1_8knrzh.png)
Access a conversation or create a new one
![](https://storage.crisp.chat/users/helpdesk/website/20c17c74d739e400/2_12bmgbp.png)
Create a first node and second of your conversation
![](https://storage.crisp.chat/users/helpdesk/website/20c17c74d739e400/3_4rjgox.png)
After these node are created click on the filter funnel and then you can configure the Error filter in File Attachment
![](https://storage.crisp.chat/users/helpdesk/website/20c17c74d739e400/4_v2s20d.png)
5 . After you save the new filter the icon for the filter will change to a folder with a red alert icon. Then you can continue with the following steps of your communication that will happen only in the case there is an error with the attachment.
![](https://storage.crisp.chat/users/helpdesk/website/20c17c74d739e400/5_656wuq.png)
Updated on: 08/11/2021
Thank you!