• Frequent Asked Questions about DMARC

  These frequently asked questions provide an overview of DMARC, how it works, and its importance in email security for businesses and organizations.Featured

• What are Regular Expressions and Super-Tags in DANAconnect?

  What are DANAconnect's Super-Tags? DANAconnect's Super-Tags are variables that are inserted into the contents of DANAconnect message flows in which commands can be incorporated in order to display only a part of the text that contains that variable. The commands that are incorporated correspond to regular expressions and substrings of text (see definitions below). What are Super-Tags used for in email, bulk SMS, and digital communication? Super-Tags are used to extract, filter and dSome readers

• How to form tags with regular expressions and/or substrings (Super-tags)?

  How to form tags with regular expressions and/or substrings (Super-tags) In DANAconnect, dynamic tags can be formed by combining variables with regular expressions and substrings to incorporate information from contact lists. These tags can be used in any of the available sending channels of the platform: email, enriched SMS, SMS, push, automated calls and APIs. Regular Expression Super-Tag $Some readers

• FAQs about infinite cycles

  What is an Infinite Cycle in Conversation Flows? An infinite cycle occurs when a digital conversation flow repeats indefinitely without reaching a conclusion. This can happen due to erroneous settings in the flow conditions or the lack of clear stopping conditions. These loops not only consume unnecessary resources but can also create confusion and frustration for end users. The orange connector makes the direction of the flow go back in the conversation (https://storage.crisp.chat/usersFew readers

• Frequently Asked Questions about Net Promoter Score (NPS)

  What is NPS? The Net Promoter Score (NPS) is a customer satisfaction metric that measures how likely customers are to recommend your product or service to others. It is calculated based on responses to a single question: "On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague?" How is NPS calculated? NPS is calculated by subtracting the percentage of detractors (customers who respond with a score of 0-6) from the percentage of promoters (customers whoFew readers

• What Are SPAM WARNING and SPAM DETECTED Alerts?

  What Are SPAM WARNING and SPAM DETECTED Alerts? SPAM WARNING and SPAM DETECTED alerts are notifications that inform you when your email content is at risk of being classified as spam. SPAM WARNING: This alert indicates that your email contains elements that may increase the likelihood of being flagged as spam. While it is not guaranteed to be classified as spam, it's a warning that you should review the content and make adjustments. SPAM DETECTED: This alert signifies that youFew readers

• What are Regular Expressions and Super Tags?

  Regular Expressions and DANAconnect Super Tags are powerful tools for dynamically personalizing and filtering content within your email campaigns. They allow you to create more targeted and relevant messages by using patterns and tags that adapt to each recipient's data. What are Regular Expressions? Regular expressions (regex) are sequences of characters that define search patterns. They are used to match strings within your data, allowing you to identify and manipulate specific conteFew readers

• Frequently Asked Questions About Infinite Loops in Workflow Configurations

  What is an Infinite Loop in Workflow Configurations? An infinite loop in workflow configurations occurs when a series of steps within a workflow are set up in such a way that they keep repeating indefinitely without reaching a conclusion. This can lead to system overloads and unintended repetitive actions. How to identify an infinite loop: Review workflow steps: Look for a sequence of steps that loop back to an earlier step without a terminating condition. Monitor workflowFew readers

• Can I Include Symbols and Emojis in the Subject Line of an Email?

  Yes, in DANAconnect, you can include symbols and emojis in the subject line of your emails. This feature allows you to make your emails stand out in your recipients' inboxes and can increase open rates. How to include symbols and emojis: Access the email editor: While composing your email, navigate to the subject line field. Insert symbols and emojis: You can manually type symbols or use an emoji picker to insert the desired emojis. Preview your subject line: Ensure thFew readers

• Can I activate and collect information on the same database in the Web Form?

  Yes, you can use the same database that you are activating with the Web Form to collect records. This can be done through the Conditional Logic option found in the Inbound Module.Few readers

• Frequently Asked Questions About DKIM (Domain-based Message Authentication, Reporting, and Conformance)

  What is DKIM? DKIM (Domain-based Message Authentication, Reporting, and Conformance) is an email authentication protocol that allows a domain to take responsibility for an email message by attaching a digital signature to it. This helps verify that the email has not been altered during transit and confirms the sender's identity. Why isFew readers