• Adding Filters - Bounced Email filter

  The bounced Email filter allows you to mark directly in a field in your database those email addresses that bounced and the reason why they bounced. When activating a conversation, DANAConnect allows you to add a filter to your communications, so you can take action after the filter, like, for example, sending through another channel or updating your contact list with information that identifies the reason why the email bounced. To use this filter, you must follow the next steps: Enter thePopular

• What are the SPAM WARNING and SPAM DETECTED alarms when a conversation is activated?

  Our mailing platform has an alert system that informs you about the performance of your contact list when it is first activated in a conversation. These warning messages are related to the number of emails that bounce during sending. SPAM WARNING Messages When you activate your communication, the mailing system begins to monitor the response of email providers and ISPs (Google, Yahoo, Microsoft, among others). When these servers start reporting Hard Bounces (non-existent mailboxes)Popular

• How to activate a Conversation

  Once you are done editing your conversation, close the node your were working in and click on Activate. Click on select to select the contact list Select the contact list you want to use for this communication 4. The system willPopular

• Adding Filters - Opened email filter for dripping

  You can read the article below or watch the video tutorial The opened email filter is used to create a Follow up campaign or automation, so after a few days, a second message is sent to those contacts who did not open your first email or you can configure to trigger any other action after the email is opened. After the first node, it is necessary to add an update node to record the updated data in your ContPopular

• Personalized messages - Adding dynamic content with tags and labels

  Add tags to your messages for extracting personalized content from your contact list database. Labels are tags that, inserted into the content of the message, represent an existing field within the Contact list (Database). They are replaced in the final message with specific information for each contact, to personalize the message. Labels can be added in the same way for Emails and text messages (SMS). The format for the dynamic content tags are like this: $s tagname From the conversationPopular

• Adding filters - Invalid Attachment filter

  With the Invalid Attachment filter it is possible to update a field of your database for those messages that were filtered because there was an error with its attachment file. When sending attachments, DANAConnect allows you to add a filter to your communications to identify which of the attachment files were invalid. To effectively use this filter you must follow these steps: Enter the Conversation Manager (https://storage.crisp.chat/users/helpdesk/website/20c17c74d739e400/18knrzhPopular

• Adding Filters - Link clicked event

  The link clicked event allows you to directly update a field of your database with the links that have been clicked and record the IP addresses from where they were linked. When activating a communication, DANAConnect allows you to add a filter to your communications to identify the link and the IP address from which the click was made. To effectively use this filter you must: Enter Conversation ManagerPopular

• DANAconnect Super-Tag Library

  This library is intended for non-programmers using DANAconnect and is a set of example tags combined with regular expressions that can be copied into content added to conversations and messages in the Conversation Manager to validate, extract, subtract and filter text from fields in the contact list.Some readers

• Adding New Conversations

  Manage your communications through a versatile and intuitive interface that allows you to start and monitor conversations with your contacts effectively. How to start a new conversation: Access the Conversation Manager: From the main dashboard, go to the "Conversation Manager" section. Initiate a conversation: Click on the "New Conversation" button to start a dialogue with a contact. Select the communication channel: Choose the appropriate channel for your conversationFew readers

• Create a Conversation from a Template

  Streamline the creation and design of your conversations by using predefined templates. This feature allows you to quickly initiate conversations with consistent messaging and branding. Steps to create a conversation from a template: Access the Conversation Manager: Navigate to the "Conversation Manager" section from your dashboard. Select a template: Choose a template that fits your needs from the available options. Customize the template: Adjust the content, add persFew readers

• Timer Nodes Configurations

  DANAconnect users have access to a node called "Timer," which allows them to set waiting times between actions in a workflow. This node is useful for controlling the timing of messages and ensuring that communications are sent at the most appropriate moments. How to configure Timer nodes: Access the workflow editor: From your dashboard, open the workflow where you want to add or configure a Timer node. Add the Timer node: Drag and drop the Timer node into the desired positionFew readers

• Interconnection of Nodes within the Conversation

  To simplify communication flows within a conversation, it is possible to interconnect nodes to share information between them. This allows for the creation of more complex and personalized flows, where one node can send data to another to continue the logic of the conversation. Node Identification: Each node within the conversation must be properly identified to ensure interconnection. Parameter Configuration: When connecting nodes, it is essential to define the parameters thaFew readers

• Enhanced SMTP Bounce Codes

  What Are Email Bounce Codes? Bounce codes are messages from a mail server to indicate why an email you sent could not be delivered. Bounce codes indicate whether the failure was a soft bounce (i.e., a temporary issue) or a hard bounce (i.e., a permanent issue). The codes also shed light on the specific problem, which can range from the recipient having a full mailbox to an email account no longer existing. Soft Bounce vs. Hard Bounce Soft bounces are emails that bounce for a tempoFew readers

• Assign Conversation as Favorite

  Assigning a Conversation as a Favorite Assigning a conversation as a favorite allows the user to keep all communications that hold a certain level of importance in a folder, making them easily accessible when needed. To assign a conversation as a favorite, you should: Go to Communication Sending. Access the conversation you wish to use. (https://storage.crisp.chat/users/helpdesk/webFew readers

• How to Edit Email Content from the Email Node in the Conversation Manager

  The Communication Module includes an Email Node that allows you to edit the content of your emails directly within the workflow. This feature is essential for making last-minute adjustments and ensuring that your message is accurate before sending. Steps to edit email content from the Email Node: Access the Communication Module: From your main dashboard, navigate to the "Communication Module." Locate the Email Node: Within your workflow, find the Email Node where you want toFew readers

• Create Emails with Personalized Content Using Dynamic Tags

  Tags are placeholders inserted within your email content that can be dynamically replaced with personalized information for each recipient. Using tags ensures that your emails are relevant and tailored to each individual. Steps to create personalized emails with tags: Access the email editor: Start by creating a new email or editing an existing one within the email editor. Insert tags: Place tags in your email content where you want personalized information to appear. CommonFew readers

• Cancel a Communication

  To cancel an active communication, you must follow these steps: Access the Communications section: Go to the "Communications" area from the main dashboard. Locate the active communication: Find the communication you wish to cancel from the list of active communications. Select the communication: Click on the communication to view its details. Click on "Cancel": You will find a "Cancel" button or option within the communication details. Click it to stop the communicatFew readers

• Printing from the Email Node

  The email editor allows you to print the content directly from the email node. This feature is useful for keeping physical records or for reviewing the content before sending it out. Steps to print from the Email Node: Access the email editor: Navigate to the "Email Node" within your workflow or campaign setup. Compose your email: Draft your email content as you normally would, adding all necessary text, images, and links. Click on the "Print" option: In the email editFew readers